CPSC Splyt Light Recall Notice
5 December 2016
Important Safety Recall - Splyt Light
Curio Design Inc. and Splyt LLC, in cooperation with the U.S. Consumer Product Safety Commission, is sending this notice to inform you of a potential problem with all models of the Splyt Light. Consumers should stop using recalled products immediately.
It has been determined the modular pieces of the Splyt Light can fail and crack when subject to mechanical force, and may prematurely fail. In an abundance of caution, this voluntary recall is to address the potential shock and fire hazard that may be caused by failed Splyt Light components.
To address this, we are providing a replacement and refund option for your Splyt Light. Please see below for the actions needed to return the Splyt Light to us for a replacement or refund.
Domestic US Customers - for Full Refund: Please click here
Domestic US Customers - for Replacement: Please click here
International Customers - for either Refund or Replacement: Please click here
The safety and continued satisfaction of our customers is of the utmost importance to us, and we regret any inconvenience this may cause. Your cooperation and patience in dealing with this important issue is very much appreciated.
Option 1: Free Replacement
You will be sent a prepaid shipping label to return your Splyt Light. Please print the label and send your Splyt Light(s) back to us. The replacement Splyt Lights will be sent to your address when they are completed, which may be several months from now. We appreciate your patience and support.
US customers seeking a replacement please click here (International customers please click here) to provide your shipping address to make sure we have your most up-to-date address. Your return shipping label will be sent to the email address you provide.
Option 2: Full Refund
Upon the return of your Splyt Light, you will receive a full refund for your purchase cost. Please print the label and send your Splyt Light(s) back to us. A full refund will be applied to your payment method upon receipt of the returned product.
US customers seeking a refund please click here (International customers please click here) to provide your shipping address for the return shipping label. Your return shipping label will be sent to the email address you provide.
Thanks for your support and understanding,
Jason, Scott, and the Curio Team